Before you can send money, we’ll ask you to verify your identity. Here’s what you’ll need, and how to make sure your upload goes smoothly.
✅ Accepted document types
We accept the following valid, government-issued photo IDs:
Passport
National ID card
Residence permit
Driving licence (in some regions)
(If you’re verifying from the UK specifically, refer to the UK account page for region-specific guidance.)
📸 Best practices for uploading
To help your verification process pass smoothly:
Use a clear, un-edited photo — no scans or screenshots.
Ensure the entire document is visible, including corners and background.
The document must show your full name, photo, and date of birth.
It must be valid (not expired) and in a language supported by your region.
Selfie upload: well-lit, no hats/sunglasses, face clearly visible.
🌍 Region-specific requirements
For UK 🇬🇧 customers:
Passport (photo page only)
Provisional Driving Licence
Driver's license
For EU 🇪🇺 customers:
Passport (photo page only)
Driver's license
EU issued National ID
Residence permit
For US 🇺🇸 customers:
State-issued driver's license
Driver's Permit
State ID card
Military ID
Military dependent's ID
Passport (both pages)
Passport Card (front and back of card)
⏱ What happens after upload?
Once all documents are uploaded correctly, most users are verified instantly. If the documents need manual review, it may take a few hours.
If your document is rejected, you’ll receive a notification with the reason and next steps.
🔧 If your documents are rejected
Common reasons for rejection include:
Blurry image or screenshot used instead of original photo.
Expired document.
Name or date of birth doesn’t match your NALA profile.
Selfie doesn’t match the ID photo or is poorly lit.
You’ll be prompted to re-upload — follow the guidelines above for best results.
🔒 Privacy & security
We encrypt all uploaded documents and store them securely. We only share them when required by law, and they are not used for any purpose beyond verification.