To comply with global financial regulations and keep your account secure, NALA requires all users to verify their identity. Verification helps prevent fraud, keeps your account safe, and ensures your transfers are processed quickly and legally.
Verification only takes a few minutes when you have your ID ready.
🪪 Why verification is required?
We’re a licensed financial service provider, and verification (also known as KYC or Know Your Customer) helps us:
Confirm you are the account owner
Prevent identity theft and money laundering
Protect both you and your recipients from fraudulent activity
Comply with local and international financial regulations
You may be asked to verify your identity when:
You create a new account
You reach certain transaction limits
You update your account information
Your documents expire or no longer meet regulatory standards
📸 What you’ll need to verify your account
To verify your identity, have one of the following valid government-issued photo IDs ready:
For UK 🇬🇧 customers:
Passport (photo page only)
Provisional Driving Licence
Driver's license
For EU 🇪🇺 customers:
Passport (photo page only)
Driver's license
EU issued National ID
Residence permit
For US 🇺🇸 customers:
State-issued driver's license
Driver's Permit
State ID card
Military ID
Military dependent's ID
Passport (both pages)
Passport Card (front and back of card)
⚠️ The document must clearly show your full name, photo, and date of birth.
Blurry, cropped, or expired documents will not be accepted.
🧍♂️ Why you need to take a selfie
When verifying, you’ll also be asked to take a selfie.
This helps us confirm that:
You are the true owner of the document uploaded
Your ID hasn’t been stolen or used by someone else
To get verified quickly:
Take the selfie in good lighting
Make sure your face is clearly visible (no hats, masks, or sunglasses)
Follow the on-screen prompts carefully
📱 Step-by-step guide to verify your NALA account
Open the NALA app
On the home screen, you will see a banner asking you to ‘Complete Verification’
Click on the banner to start verification
Follow the prompts to:
Upload your valid ID document
Take a clear selfie
Review and confirm your details before submitting
Once submitted, our team will review your documents.
⏱️ How long does verification take?
Verification is usually completed within a few minutes, but in some cases it may take up to 24–48 hours, especially during high-volume periods or if additional checks are required.
You’ll receive a notification once your account is verified.
If it takes longer, make sure your documents are clear and not expired.
❌ Common reasons for verification delays
Blurry or low-quality photos
ID not matching your registered name
Expired or unsupported documents
Poor lighting or incomplete selfies
If your verification is rejected, you’ll receive a message in the app with instructions on how to fix the issue and resubmit.
🔒 Your data is safe with us
All your information and documents are encrypted and stored securely.
NALA never shares your verification data with third parties without your consent, except where required by law.
💡 Pro tips for faster approval
Use your primary camera (not scanned copies)
Avoid uploading screenshots of your ID
Match your selfie with the lighting and angle of your ID photo
Double-check your name and date of birth before submitting