NALA

Managing my NALA Account ⚙️

Account verification, failed verification, NALA account verification.

Why was my NALA verification rejected?

NALA account verification. Verify my account.

Do I need to re-verify my NALA account?

Account Setup and Verification

Video on How to sign up

How to Set Up an Account on NALA

How do I sign up to NALA?

NALA account verification. Verify my account. Account verification on NALA.

How do I verify my NALA account?

Video on How to Verify my UK 🇬🇧 ID.

How do I verify my account?

How long does it take to verify my identity?

How long does it take to verify my account on NALA?

How long does it take?

How Do I add my Address on registration?

Video on How to Add my Address

How do I add my address?

Video on How to Take a Selfie for Account Verification.

Why do I need to upload a selfie?

What documents do I need to verify my identity on NALA?

What documents are accepted?

Setting up my Send Country and Phone Number.

Video on How to Add Country of Residence and Phone Number

Do I have to use my EU country-specific number when I sign up?

Do I have to use my US number when I sign up?

Setting up my Send Country and Phone Number

Why do I need to enter the last 4 digits of my Social Security Number (SSN)?

Why do I need to provide my SSN? (US only)

How do I enter the last 4 digits of my Social Security Number (SSN) to verify my identity?

How do I upload my SSN? (US only)

Will entering the last 4 digits of my Social Security Number (SSN) affect my credit score?

Does the SSN check impact my credit score? (US only)

Account Management

Do I have to always enter my passcode/face id/fingerprint every time I open NALA?

Logging in

This article explains how you can switch the preferred language on your device, specifically for the NALA app.

Switching language to English or French

Switching Language

How do I reset my password?

Password Reset

How do I edit my personal details?

Editing my Details

How to enable contacts on NALA

Enabling Contacts

How to enable notifications 🔔

Enabling Notifications

How to obtain a NALA statement

Obtaining a Statement

How do I delete my NALA account?

Deleting my NALA Account

Schedule payments with NALA on the App. Get reminders as often as needed.

What is the Payment Reminders feature, and how does it work?

Payment Reminders: Paying from a scheduled notification.

How to set up payment reminders on the NALA app.

Payment Reminders: Setting up Reminders on the App.

NALA Payment Reminders

Find answers and get help from Intercom Support and Community Experts

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