When you open a bank account, presenting certain documents is a common requirement, and NALA follows a similar process.

Why do I need to verify my Identity with NALA?

As a financially regulated company, NALA is legally required to implement 'Know Your Customer' (KYC) or 'Customer Due Diligence' (CDD) protocols. This review process ensures that we clearly understand who holds accounts with us. This identity verification process plays a crucial role in combating money laundering and maintaining the security of everyone's funds.

Ensuring compliance:

Verification processes may differ based on your country of registration and the amount you intend to send. Each country has distinct laws, and we are committed to complying with them to maintain the integrity of our operations.

Typical information required:

Usually, we'll request basic information from users who register on NALA, such as their name, address, and date of birth. In some instances, we may need additional details, like the purpose of your transfer and the source of funds.

Why it matters:

Identity verification is not just a regulatory formality. It's a vital step in securing financial transactions and preventing illicit activities. By confirming your identity, we contribute to keeping your money and the financial system safe.

If you have any questions or concerns regarding the identity verification process, please get in touch with our support team (in-app or via mamanala@nala.com). We're here to guide you through the process and ensure a secure and compliant experience with NALA.