Once you submit your ID and selfie via the NALA app, verification is usually quick and automatic. Most users are verified within minutes — sometimes instantly!
In some cases, it may take a little longer if extra checks are needed. We’ll guide you through it in the app.
⏱ Typical verification time
✅ Instant for most users — completed in seconds once valid documents are uploaded.
🕒 Between 24–72 hours in some cases where we need to manually review your details.
You’ll receive a notification in the app or via email once your account is verified, or if additional information is required from you.
⚠️ Why your verification might take longer
Sometimes, verification isn’t instant because:
The ID photo is blurry, cropped, or scanned.
The document is expired or missing your full name and date of birth.
The selfie doesn’t match the photo on your ID.
There’s a duplicate account or extra compliance review is required.
💡 Tips for faster approval
To make sure your verification goes through smoothly:
Use your phone’s camera, not screenshots or scans
Take photos in good lighting, showing all corners of your document
Avoid multiple submissions unless requested by our team — this can reset your review queue
Ensure your ID is valid and up to date
📨 If it’s been more than 72 hours
If you’re still waiting:
Check your in-app notifications for any document requests from our team.
If you’ve waited more than 72 hours, reach out via the in-app chat or email us at mamanala@nala.money.
🔒 A quick reminder
Your documents are stored securely and encrypted. NALA never shares your personal data with third parties, except where required by law.
If yours takes a bit longer, it’s usually due to document quality or a quick compliance check. Once verified, you’ll be ready to send money right away.