At NALA, we understand that every customer has unique needs, which is why we offer customised transaction limits to fit your specific requirements.

If you ever find yourself reaching or needing to exceed your current limits, no worries! You can easily request to increase them through in-app chat (Mama NALA) or email (mamanala@nala.com).

We may ask for some additional information such as the purpose of your transfer and the source of funds. This helps us to ensure that the limits we set for you are the best fit for your needs and also helps us in the fight against money laundering and keeping everyone’s money safe 👍

Rest assured that any information you provide to us through our app or website is protected by our Privacy Policy and will always be kept safe and secure.

The process of reviewing and approving limit increase requests typically takes a couple of business days. So don't hesitate to reach out if you need to send more money 😊