NALA

Sending Money 💸

Transaction Limits

💡 Learn how transaction limits work on NALA, how they’re set, when they reset, and what to do if you need higher limits.

NALA Transaction Limits

What are the NALA Limits?

What are the transaction limits for mobile money recipient accounts?

Limits for Mobile Money

How do the daily, monthly, and annual NALA transaction limits reset?

How do the NALA transaction limits reset?

Monitoring my Limits

An explanation of the 2.5% government bonus for remittances to Bangladesh

How does the Bangladesh government incentive work?

💡 Learn why your NALA transfer might be delayed or fail, what happens behind the scenes, and the steps to resolve it quickly.

Delayed or Failed transfers on NALA: how they happen and how to fix.

What should I do if my NALA transfer is delayed for more than 48 hours?

Transaction Questions

How long does it take to send my money?

How Long does a Transaction Take?

Why is my transaction taking so long?

Why is my Transaction taking Longer?

Why is there a fee when sending money to a bank account?

How can I check the fee when sending money to a bank account?

Will my recipient be charged for receiving the money I send using Nala?

How much does it cost to add funds to my NALA wallet?

Why has a fee been added to my transfer to India? 🇮🇳

Why has a fee been added to my transfer to Pakistan? 🇵🇰

Small transfer fee for users in the US 🇺🇸

Why is there a fee when sending small transfers?

Small transfer fee for users in the UK 🇬🇧

Small transfer fee for users in the EU 🇪🇺

Fee Structure

How to send money to a mobile money account with NALA.

Sending to Mobile Money

How do I send money to bank accounts?

How to send money to a business bank account

How do I send money from the EU to bank accounts?🇪🇺

Sending to Banks

Why do I need to enter the full recipient details?

Notification will be received by my beneficiary once I send funds

How does the person I'm sending to receive their money?

How will the person I'm sending money to know when it arrives?

Your Recipients

Banked, Banked transfers, Using Banked, Paying through Bank transfers in EU

Paying for Transactions via Bank Transfer in EU 🇪🇺

Paying via Bank Transfer

Can I pay using a credit card on the NALA app?

Example: can I use a USD card when sending from the United Kingdom?

Can I use a card that is not in the primary currency of my country of registration?

Paying with your card

Use Apple Pay to send money with NALA. Learn how it works, which cards are accepted, supported countries, fees, and FAQs.

Send Money with Apple Pay on NALA – How it Works & Fees

Paying with Apple Pay

Why does my card require 3D-Secure when making payments?

Authorising payments on NALA, 3D Secure, 3DS.

3D Secure (3DS) payments on NALA

Something's wrong with my Transaction

I accidentally sent money to the wrong recipient account or money. Can I get a refund for my payment?

Cancelling transactions

How long will my refund take?

Refunds

Will my transfer be delivered if I enter the wrong recipient name?

Detailed information about the criteria required for a reversal request and our timeframes for requests across different receiver countries

Reversal Requests & Timelines for fraudulent transfers

Wrong recipient

What if the person I'm sending to has not received the money?

Delayed payment

Supported Sending Countries

Which countries can I send money from?

Why can't I send money from Africa/Asia?

Why can't I send money from Africa?

Which🇵🇭 Philippine banks can I send to?

Send money to Rwanda instantly with NALA. Transfers to MTN, Airtel, and Tigo mobile wallets are fast, secure, and affordable — available from the UK, EU, and US.

Send Money to Rwanda 🇷🇼

Transfer money to Senegal, send money from UK to Senegal, send to Wave Senegal, Orange Money Senegal, instant mobile money transfers Senegal, low-fee money transfer.

Send Money to Senegal 🇸🇳

Send money to Ivory Coast, transfer to Orange Money Côte d’Ivoire, MTN Money Côte d’Ivoire, send money from UK to Ivory Coast, instant mobile transfers Côte d’Ivoire, low-fee transfers to…

Send Money to Côte d’Ivoire 🇨🇮

Send money to Cameroon instantly with NALA. Safe, affordable transfers to Orange Money and MTN Mobile Money wallets — no hidden fees, just fast and secure delivery.

Send Money to Cameroon 🇨🇲

Send money to the Philippines instantly with NALA. Transfer to GCash, Maya, or any major bank from the UK, EU, or US with low fees, great rates, and instant delivery.

Send Money to the Philippines 🇵🇭

Send money to Pakistan instantly with NALA. Transfer to Easypaisa, JazzCash, or top banks like HBL and Meezan from the UK, EU, or US with low fees and great exchange…

Send Money to Pakistan 🇵🇰

Send money to Bangladesh instantly with NALA. Transfer to bKash, Nagad, or top banks like BRAC and Dutch Bangla Bank from the UK, EU, or US with low fees and…

Send Money to Bangladesh 🇧🇩

Send money to India instantly with NALA. Transfer to UPI IDs or top Indian banks like HDFC, Axis, and SBI from the UK, EU, or US with low fees and…

Send Money to India 🇮🇳

Send money to South Africa instantly with NALA. Transfer to major banks like Standard Bank, ABSA, and Capitec from the UK, EU, or US with low fees and transparent exchange…

Send Money to South Africa 🇿🇦

Send money to Congo Brazzaville fast with NALA. Safe, transparent, and affordable transfers to Airtel Money and MTN mobile wallets — with no hidden fees.

Send Money to Congo Brazzaville 🇨🇬

Send money to Gabon speedily with NALA. Safe, low-fee transfers to Airtel Money and Moov Money wallets — fast, secure, and transparent.

Send Money to Gabon 🇬🇦

Send Money to

Send Money to Ghana 🇬🇭

Which 🇬🇭 Ghanaian banks can I send to?

Ghana

Send money to Kenya instantly from the UK, EU, or US. Transfer to M-PESA, Airtel Money, or bank accounts with low fees, great rates, and secure delivery via NALA.

Send Money to Kenya 🇰🇪

Which 🇰🇪 Kenyan banks can I send to?

NALA KES Wallet: Conversions, Transfers & Withdrawals 🇰🇪

Kenya

Send money to Nigeria instantly from the UK, EU, or US. Transfer directly to bank accounts like GTBank, First Bank, or Access Bank with low fees and secure delivery using…

Send Money to Nigeria 🇳🇬

Which Nigerian 🇳🇬 banks can I send to?

Nigeria

Send money to Tanzania instantly from the UK, EU or US. Send to M-Pesa, Tigo, Airtel or Tanzanian bank accounts with NALA’s transparent pricing and fast delivery.

Send Money to Tanzania 🇹🇿

Which 🇹🇿 Tanzanian banks can I send to?

Tanzania

Send money to Uganda instantly from the UK, EU, or US. Transfer to MTN, Airtel, or Ugandan bank accounts securely with low fees and great exchange rates via NALA.

Send Money to Uganda 🇺🇬

Which 🇺🇬 Ugandan banks can I send to?

Uganda

NALA Tags: a unique way to identify yourself

P2P, p2p, Peer to Peer, peer to peer, use p2p, use peer to peer.

What is a NALA Tag Payment?

Send money to a NALA Friend.

NALA Tag Payments

Find answers and get help from Intercom Support and Community Experts

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