At NALA, we recognise the diversity of our customers' needs, and that's why we provide personalised transaction limits tailored to your specific requirements.
Understanding your limits
Transaction limits for NALA accounts factor in drivers such as the sender's country, account type, and the nature of the transactions. Whether you're an individual account holder or a business owner, our flexible limits will accommodate your financial activities.
How to check your NALA transaction limits
To check your limits, follow these steps:
Open your NALA app and click on your profile picture in the top right hand corner
Click on ‘Account Limits
When do my limits reset?
NALA transaction limits apply over periods like 1 day, 30 days, or 365 days. They reset based on the date of each transaction, not at the beginning of a day, month, or year. This is called a "rolling reset."
Meaning;
The Daily limit resets 24 hours after the transaction
The Monthly limit resets 30 days after the transaction
The Annual limit resets 365 days after the transaction
Need to increase your limits? We've got you covered
If your transaction needs extend beyond your current limits, don't worry! You can request an increase by going to the limits screen in the app and clicking ‘increase my limits’
We will ask for extra information, like the reason for the limit increase and proof of your funds, such as a bank statement or payslip. This information helps us set limits that suit your needs and supports our efforts to prevent money laundering and keep everyone’s money safe 👍
Rest assured that our Privacy Policy protects any information you provide to us through our app or website and will always be kept safe and secure.
Once submitted, your request will be reviewed by a member of our team and we will get back to you with a decision as soon as we can. So don't hesitate to reach out if you need to send more money
Stay up to date - limits can vary
Please be aware that transaction limits are subject to change. For real-time updates on your limits, open your NALA app and visit the account settings. Staying informed ensures a seamless experience with your transactions.
Special consideration for mobile money recipients in Africa:
It's important to note that transaction limits for mobile money recipients in Africa, as determined by Telcos, may differ from NALA's transaction limits. Stay informed about the specific limits applicable to your mobile money transactions in the region. Read more about this here
Our commitment is to cater to your unique financial needs transparently and efficiently. If you have any questions or require further clarification, don't hesitate to contact us through our in-app chat.