At NALA, we recognise the diversity of our customers' needs, and that's why we provide personalised transaction limits tailored to your specific requirements.
Understanding your limits
Transaction limits for NALA accounts factor in drivers such as the sender's country, account type, and the nature of the transactions. Whether you're an individual account holder or a business owner, our flexible limits will accommodate your financial activities. Refer to the limits below to determine what limits apply to your account:
Our default limits are as follows.
Default limits for UK customers 🇬🇧
| Tier 1 | Tier 2 | Tier 3 |
Max per bank transfer | £3,000 | £3,000 | £3,000 |
Daily | £5,000 | £5,000 | £5,000 |
Monthly | £10,000 | £12,000 | £12,000 |
Limit per year | £40,000 | £60,000 | £80,000 |
Information required | - Your Full Name. - Your registered address. - Government-issued photo ID. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. |
Default limits for US customers 🇺🇸
| Tier 1 | Tier 2 | Tier 3 |
Max per bank transfer | $3,000 | $3,000 | $3,000 |
Daily | $5,000 | $5,000 | $5,000 |
Monthly | $10,000 | $12,000 | $12,000 |
Limit per year | $40,000 | $60,000 | $80,000 |
Information required | - Your Full Name. - The last four digits of your SSN or your ITIN. - Government-issued photo ID. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. | - All tier 2 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement. - Proof of source of funds. |
Default limits for EU customers 🇪🇺
| Tier 1 | Tier 2 | Tier 3 |
Max per bank transfer | €3,000 | €3,000 | €3,000 |
Daily | €5,000 | €5,000 | €5,000 |
Monthly | €10,000 | €12,000 | €12,000 |
Limit per year | €40,000 | €60,000 | €80,000 |
Information required | - Your Full Name. - Your registered address. - Government-issued photo ID. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. |
Need to increase your limits? We've got you covered
If your transaction needs will extend beyond your current limits, don't worry! You can request an increase by contacting us through in-app chat (Mama NALA) or emailing our customer support team (mamanala@nala.com).
Stay up to date - limits can vary
Please be aware that transaction limits are subject to change. For real-time updates on your limits, log in to your NALA account and visit the account settings. Staying informed ensures a seamless experience with your transactions.
Special consideration for mobile money recipients in Africa:
It's important to note that transaction limits for mobile money recipients in Africa, as determined by Telcos, may differ from NALA's transaction limits. Stay informed about the specific limits applicable to your mobile money transactions in the region. Read more about this here
Our commitment is to cater to your unique financial needs transparently and efficiently. If you have any questions or require further clarification, don't hesitate to contact us through our in-app chat or email mamanala@nala.com.