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What do I need to make sure of when uploading my verification documents?
Updated over a week ago

Please consider these when uploading documents on the app;

  1. Clear photos and PDFs are fine; we cannot accept screenshots or scans.

  2. All documents must be current. IDs cannot be expired, and monthly bills or statements should have been issued within the past 60 days.

  3. We need to see all four corners of the document, and the information we need to verify must be clearly visible.

  4. If you're using a photo ID, please send images of both the front and the back.

  5. If the document has a signature requirement, then it must be hand-signed. We cannot accept electronic signatures (with the exception of leases, where electronic signatures are acceptable).

  6. Government-issued documents (such as a state-issued ID or passports) must be in color. We can accept black-and-white photos or PDFs of other documents, such as utility bills.

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