When you open a bank account, you usually need to take some ID into the bank branch. NALA is no different. We’re a financial service and are an EMD Agent of Modulr FS who is regulated by the Financial Conduct Authority so we need to know who’s using our service. It helps us combat money laundering, and keep everyone’s money safe 👍

We need to follow rules and regulations for us to be compliant, because of this, we’ll ask for you to verify your identity before you can send money with us.

We work with a leading ID verification company globally, Veriff, that serves the likes of Transferwise and many European Banks.

Types of identification:

We accept these documents to verify your identity:

  • Passport (photo page only)

  • National ID card (except Kenyan National ID cards - for now)

  • Driver’s license

  • BRP - British Biometric Residence Permit

What do you do with my information?

Protecting your information is very important to us. All data, financial details, or documents you give us are stored securely, encrypted, and kept private as per our privacy policy.

Our verification usually happens instantly, 98% of the time 🚀

Troubleshooting verification
We hope you don’t have any issues with verification. But here are a few tips in case you do.

If we don’t accept your document:

  • It may have some of the information covered. We need to see the full document photo page.

  • It may be expired. Please check that your document is still valid before you upload it.

  • Your details may not match. Please check that you have entered your name and date of birth correctly on the website.

  • We may also need to see the back of the document. If there is information on both sides, please make sure you upload both for us.

  • It may be a document type that we can’t accept.

  • It may be a photo of your ID, we can’t accept this as we need to verify it is truly you.

If you haven’t heard from our team within 1 working days:

  • Reach out to us directly via Mama NALA in-app chat.

  • We’ll let you know once we’ve verified you. So be sure to check the email you use to log in to NALA first or look out for our Mama NALA chat notification.

If you have any additional questions, feel free to reach out to us directly in the app via Mama NALA and we will respond to you immediately.

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