When you make a payment, the money should arrive in seconds. If a payment's taking longer than expected, check with the recipient to see if the account number and name you entered was correct.

If you entered the incorrect account details, you may have accidentally paid the wrong person. Please reach out to the Mama NALA team so we can help.

But if the account details were correct and the payment delays let us know via Mama NALA, we will work hard to reconcile this as quickly as possible!

Did this answer your question?