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How do I reset my password?
Updated over a week ago

We understand that your account security matters to you and us. Please follow these simple steps to reset your password, ensuring a secure and user-friendly experience:

  1. Start by logging out of your NALA account. We want to ensure that you have complete control over your account.

  2. Click on ‘Forgot password’ on the login screen.

  3. Provide the email address you used to register with NALA. This is a crucial step in confirming your identity.

  4. As an added layer of security, we'll send a code to your registered phone number. Enter the code to verify that you are the rightful account owner.

  5. After verification, you will receive a password reset link to your email. Click on the link to be directed to the NALA app.

  6. Choose a new, secure password. We encourage simplicity combined with strength. Make it unique but easy for you to remember.

Tip: A memorable yet strong password is key to securing your account. 😃

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