Ignore any job offers that involve quick returns and moving money for other people.
Do not disclose your account information or open an account on behalf of a third party.
Do not open any money transfer app accounts with the goal of selling them to third parties.
Alert the authorities or target organisations on any attempts to have you use your account for money muling.
If you suspect you have been duped into becoming a money mule, stop and call your bank, contact the app, and inform the police. Reporting these scams helps prevent others from falling victim and facilitates investigations towards catching the criminals.
If you ever suspect that you've fallen victim to fraud, please take these steps:
Contact us: Immediately send an email to mamanala@nala.com to report your concerns.
Avoid social media: Do not share details of suspected scams or suspicious transactions on social media, as this can compromise your security. Instead, reach out to us directly via email or the chat feature on your NALA app.
Temporary account restriction: In cases of suspected fraud, we may temporarily restrict your account to safeguard your funds while we investigate your report.
Your safety is our priority, and we're here to support you every step of the way. For more tips on how to stay safe whilst managing your money, check out this article.
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