Authorised push payment fraud (APP fraud) occurs when criminals deceive or persuade individuals into transferring money to a different account. This type of scam involves tricking victims into making a bank transfer to a fraudster pretending to be a legitimate person or organisation.

You may receive a call claiming to be from your bank's fraud team and warning that you need to move your money to a safe account, but in reality, you'll be sending money to an account controlled by the fraudster. These fraudsters primarily target older victims or vulnerable persons.

Most APP frauds do not target regular NALA customers but trick people into using NALA by misrepresenting the app's purpose. Fraudsters typically reach out to people who are not already NALA customers and convince them to download the app to send money to fraudulent beneficiaries.

For more tips on how to stay safe whilst managing your money, check out this article.

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