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Fraud Awareness
How to protect yourself from romance scams
How to protect yourself from romance scams
Updated over a week ago

You can take some steps to protect yourself from romance scams and stay secure online.

  1. Talk to someone you trust, like friends and family, for a second opinion and advice on the relationship or request they are making.

  2. Stop communicating with the person as soon as you spot the red flags listed here and block them from contacting you.

  3. Do a little research. Copy and paste the messages along with the keyword “scammer” to see if there are any reports of the same scam online.

  4. DO NOT send money, gifts or tokens to someone you have never met.

  5. If you are directed to download an app like NALA and send money to an unknown beneficiary, immediately contact us and report the issue.

If you ever doubt the legitimacy of a transaction or suspect that you've fallen victim to fraud, please take these steps:

  1. Contact us: Immediately send an email to to report your concerns.

  2. Avoid social media: Do not share details of suspected scams or suspicious transactions on social media, as this can compromise your security. Instead, reach out to us directly via email or the chat feature on your NALA app.

  3. Temporary account restriction: In cases of suspected fraud, we may temporarily restrict your account to safeguard your funds while we investigate your report.

For more tips on how to stay safe whilst managing your money, check out this article.

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