Kindly note that failed transfers can be refunded upon request. Please note, refunds are usually posted within 3 - 5 business days but, in rare cases, it can take up to 28 business days. This depends on the type of payment method that you used and your bank's relationship with our debit card processor.

Kindly contact customer support via Mama NALA or mamanala@nala.com for refund request on failed transfers.