Sending money with NALA is fast and convenient, but it's important to be cautious to avoid sending funds to the wrong recipient or the wrong amount. Unfortunately, NALA cannot guarantee a refund for such errors 😒.
Here's what you need to know:
Funds are transferred instantly: Once you hit "send," the funds are immediately transferred to the specified recipient. This means that NALA doesn't hold onto the funds and cannot guarantee a refund in case of a mistake.
Reversals are not guaranteed; While NALA will make every effort to reverse the transfer, the outcome purely depends on the integrity of the person who was credited erroneously. If they choose to cash out, it's basically impossible for NALA and the payment partner to get the money back.
Refunds are possible; If a reversal is successful, NALA will ensure that you receive a refund.
How to Avoid Mistakes:
💡 We strongly advise that you take extra care to double-check the payment details before completing any transactions. Trust me, it's a small step that can save a lot of hassle.