How to check my account limits in real-time?
1. Open the NALA app, and click on your profile image in the upper right-hand corner. 2. Click on Account Limits.
How do I increase my account limits? 🚤
Once you get close to reaching your limits, you can request to increase them via the Mama NALA in-app chat. Before we'll be able to raise them, we'll ask for a bit of additional information so as to comply with local regulations.
The purpose of your transfers?
What's your main source of income?
Please send a copy of your bank statement for the last 30 days to attest to this. If the funds come from a different means, let us know and we’ll let you know what documents we need. You can send the documents to mamanala@nala.com.
Why do we need this information?
We need to comply with regulations
We want to provide a safe service for you
Any information you provide securely through our website or app is protected as described in our Privacy Policy
Our limits are as follows:
Limits for UK users 🇬🇧
Tier 1 | Tier 2 | Tier 3 | |
Max per bank transfer | £3,000 | £3,000 | £3,000 |
Daily* | £5,000 | £8,000 | £10,000 |
Monthly | £10,000 | £25,000 | £30,000 |
Limit per year | £20,000 | £50,000 | £75,000 |
Information required | - Your Full Name. - Your registered address. - Government-issued photo ID. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement - Proof of source of funds. |
Limits for US users 🇺🇸
Tier 1 | Tier 2 | Tier 3 | |
Max per bank transfer | $1,000 | $3,000 | $5,000 |
Daily* | $1,000 | $3,000 | $5,000 |
Monthly | $3,000 | $7,000 | $10,000 |
Limit per year | $20,000 | $20,000 | $20,000 |
Information required | - Your Full Name. - Your SSN/ITIN. - Government-issued photo ID. | - All tier 1 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement. - Proof of source of funds. | - All tier 2 info approved. - Details on the purpose of the transfer. - Last 30-days bank statement. - Proof of source of funds. |
A few things to keep in mind
💡If you are sending large amounts of money, different mobile money wallets in East Africa may have different limits on the amount of money that can be held and sent at one time.
💡Make sure the recipient has enough space in their local wallet balance to receive the money you send to them and that you don't exceed the provider transfer amount.
Here are the maximum local mobile money account balance amounts:
Tanzania 🇹🇿 | Vodacom Mpesa: 10,000,000 TSh | Airtel Money: 10,000,000 TSh | Tigo Pesa: 10,000,000 TSh |
Kenya 🇰🇪 | Safaricom Mpesa: 300,000 KES | Airtel Money KE: 300,000 KES | Telkom Kenya: 300,000 KES |
Uganda 🇺🇬 | MTN Momo: 15,000,000 UGX | Airtel Money: Normal limit users 10,000,000 UGX | |
Rwanda 🇷🇼 | MTN Momo | ||
Ghana 🇬🇠| AirtelTigo | MTN | Vodafone |
*Note that maximum mobile transfer limits are equivalent to maximum amounts allowed by the Telcos in these countries per transfer.
Got additional questions? Feel free to message us in-app with Mama NALA and we'll respond to you as fast as we can! 🚀
See also: When do my limits reset?