How to check my account limits in real-time?
Open NALA app, click on your profile image in the upper right-hand corner.
Click on Account Limits.
At default, our limits are as follows:
Personal account 🥂 * (UK) | Personal account 🥂 * (US Low Limit) | Business account 📊 | |
Per Transaction | Bank transfers: £3,000 2. TZS 🇹🇿 3,000,000 3. UGX 🇺🇬 4,000,000 4. GHS 🇬🇭 10,000 5. RWF 🇷🇼 2,000,000 | Bank transfers: $200 2. TZS 🇹🇿 3,000,000 3. UGX 🇺🇬 4,000,000 4. GHS 🇬🇭 10,000 5. RWF 🇷🇼 2,000,000 | Message Mama NALA |
Daily | £5,000 | $200 | Message Mama NALA |
Monthly | £10,000 | $2000 | Message Mama NALA |
Limit per year* | £30,000 | $10,000 | Message Mama NALA |
Our US limits vary depending on the user profile, to find out why our limits are lower for the US please message Mama NALA.
*How do I get increased limits? 🚤
Once you get close to reaching your limits, then you can request to increase them via the Mama NALA in-app chat. Before we'll be able to raise them, we'll ask for a bit of additional information so as to comply with local regulations.
To begin with, we will need you to confirm the following information:
To raise your limits, we need some additional information from you for compliance purposes.
To begin with, can you please confirm:
1. The purpose of your transfers?
2. What's your main source of income?
Please send a copy of your bank statement for the last 30 days to attest to this. If the funds come from a different means, let me know and I'll let you know what documents we need. You can send the documents to mamanala@nala.com.
A few things to keep in mind
If you are sending large amounts of money, different mobile money wallets in East Africa may have different limits on the amount of money that can be held and sent at one time.
💡Make sure the recipient has enough space in their local wallet balance to receive the money you send to them and that you don't exceed the provider transfer amount.
Here are the maximum local mobile money account balance amounts:
Tanzania 🇹🇿 | Vodacom Mpesa: 10,000,000 TSh | Airtel Money: 10,000,000 TSh | Tigo Pesa: 10,000,000 TSh |
Kenya 🇰🇪 | Safaricom Mpesa: 300,000 KES | Airtel Money KE: 300,000 KES | Telkom Kenya: 300,000 KES |
Uganda 🇺🇬 | MTN Momo: 15,000,000 UGX | Airtel Money: Normal limit users 10,000,000 UGX | |
Rwanda 🇷🇼 | MTN Momo | ||
Ghana 🇬🇭 | AirtelTigo | MTN | Vodafone |
*Note that maximum mobile transfer limits are equivalent to maximum amounts allowed by the Telcos in these countries per transfer.
Got additional questions? Feel free to message us in-app with Mama NALA and we'll respond to you as fast as we can! 🚀
See also: When do my limits reset?