What is the UGX wallet?
The UGX wallet lets you hold Ugandan shillings in your NALA app, alongside your GBP or EUR wallet. You can convert when the rate suits you, add money with mobile money, and send to bank accounts and mobile money in Uganda without converting every time.
The UGX wallet is available to eligible customers in the UK and EU. 👉 See Local currency wallets (KES, TZS, UGX) to check if you're eligible.
Adding money
How can I add money to my UGX wallet?
Request Money: pay from a Ugandan mobile money wallet (see below)
Convert: move money from your GBP or EUR wallet into UGX
Which mobile money networks can I use?
MTN Mobile Money and Airtel Money.
How do I add money with Request Money?
Open your UGX wallet and tap Request Money.
Enter the amount. The minimum amount is shown on the screen.
Enter the MTN or Airtel Money number that will pay. It can be your own number, or a friend's or family member's.
The person paying gets a prompt on their phone. They have 1–5 minutes to approve it.
Once approved, the money is added to your UGX wallet and you'll get a notification.
Can someone else add money to my UGX wallet?
Yes. Friends and family in Uganda can pay your Request Money prompt from their own MTN or Airtel Money wallet.
My top-up expired. What should I do?
If the prompt wasn't approved in time, it expires and no money is taken. You can try again straight away. Expired attempts don't count against your limits.
Money left the mobile wallet but didn't reach my UGX wallet. What should I do?
Sometimes mobile money payments take a little while to confirm. If the money hasn't arrived, contact NALA Support in the app and share the SMS confirmation or transaction reference. We'll check with the network and either add the money to your wallet or get it sent back to the mobile wallet it came from.
Converting
Can I convert between GBP/EUR and UGX?
Yes, both ways, whenever you like. You'll see the rate and the exact amount before you confirm.
Sending
Where can I send money from my UGX wallet?
To bank accounts and mobile money in Uganda, your own or someone else's. You don't need to convert each time, because you're sending from your UGX balance.
Withdrawing
How do I get my money back to my UK or EU bank?
Convert your UGX to GBP or EUR in the app.
Withdraw from your GBP or EUR wallet to your bank account.
You can't withdraw UGX directly to a UK or EU bank account.
Fees and limits
Are there any fees?
Any fee for converting or sending is shown in the app before you confirm. Your mobile money provider may charge its own fee when you add money.
What are my limits?
Limits depend on your verification level. To see yours, go to Profile → Account Limits.
Need help?
Contact NALA Support in the app 🩵.