Global Accounts - Virtual Accounts

Your NALA Global Account now comes with US account details, including a US account number and routing number issued through our US banking partner, Lead Bank.

These details allow you to receive USD payments through supported US payment networks, while keeping everything within your existing NALA Global Account.

The US Virtual Account is not a separate NALA account. It is a feature of your Global Account that gives you US banking details so you can receive USD payments directly into your NALA balance.

Your US account details make it easier to receive USD payments from people and businesses that pay through US banking networks. You can share your US account and routing number with:

The money is credited directly to your existing NALA Global Account.

No. Your US account details are part of your NALA Global Account and are linked to your Global Account information. You do not need to open or manage a separate US bank account, and you do not have a separate USD balance outside NALA.

Your money remains in your NALA Global Account.

Your US account details are issued through Lead Bank, our US banking partner. The account and routing number allow you to receive payments through supported US payment networks.

No. If you're eligible, your US account details will be assigned to your existing NALA Global Account. There is no separate account to open.

Once your details are available, you can find them in your Global Account in the NALA app.

You can use your US account details to receive supported USD payments through:

FedNow payments are coming soon and are not currently available.

Your US account details are designed primarily for payments through US banking networks, but you may also receive payments from outside the US.

Most payments from a non-US account arrive within 1 working day, although some international payments may take 3–5 working days depending on the payment method, sending bank, intermediary banks, weekends, holidays, and any required security or compliance checks.

International payments may also involve additional fees or currency conversion. The sender should check with their bank to confirm that the payment method they intend to use is supported and whether any fees or conversion charges apply.

No. Your US account details are for receiving USD payments. If a sender is paying you from an account in another currency, their bank may need to convert the payment to USD before sending it.

Open your NALA Global Account in the app to view your US account details. You will be able to see the information you need to share with someone who wants to pay you, including your:

Always use the exact details shown in your NALA app when setting up a payment.

Give the sender the US account details shown in your NALA app. Depending on the payment method, the sender may also need your account holder name and other banking information.

Make sure they use the details exactly as they appear in your NALA app.

Yes. You can use your US account details to receive multiple payments. You can share the same account and routing number with different employers, clients, businesses, or other people who need to pay you.

Yes. Your account and routing number are designed to be shared with people or businesses who need them to send you money. However, never share your NALA password, PIN, OTP, or other security credentials with anyone.

Money received through your US account details is credited to your NALA Global Account USD balance. The US account details do not have a separate balance. They provide a way for money to reach your existing NALA Global Account.

The time depends on the payment method used by the sender.

Most payments sent from a non-US account arrive within 1 working day. In some cases, they may take 3–5 working days, depending on the payment method, sending bank, intermediary banks, weekends, holidays, and any required security or compliance checks.

Once a payment has been received and any required checks have been completed, it will be credited to your NALA Global Account.

Yes. Once the payment is received and credited to your NALA Global Account, you will be able to see it in your NALA transaction history.

An inbound wire fee of $6 applies to incoming wire payments. ACH receiving fees and any other applicable charges depend on the payment method. Please check the applicable fees shown by NALA before receiving a payment.

The US account details are currently for receiving money. You cannot use the US account details themselves to make outgoing payments.

You can continue to use your NALA Global Account to send money using the sending options available to you in NALA.

Yes, if your employer supports paying you through a US bank account and the payment method they use is supported by your US account details.

You can also use your details to receive payments from clients, businesses, platforms, and other eligible senders.

No. Your US account details are linked to your NALA Global Account and your identity.

You should only receive payments intended for you. Do not allow another person to use your US account details to receive money on their behalf.

First, check that the sender used the correct:

Also confirm with the sender that the money has actually left their account.

If the payment still hasn't arrived, contact NALA Support and provide:

This will help us investigate the payment.

Incoming payments may be subject to security and compliance checks. Most payments should be processed normally, but some payments may require additional review. If we need more information about a payment, we may contact you.

Do not spend or transfer the money. Contact NALA Support and let us know that you received an unexpected payment. We will help you understand what happened and what you should do next.

Yes. Some payments may be reversed or returned by the sender's bank or payment network.

If a payment is reversed after it has been credited to your NALA Global Account, the corresponding amount may be removed from your balance.

If you receive money unexpectedly or believe a payment may have been sent by mistake, do not spend it. Contact NALA Support first.

Contact NALA Support rather than attempting to return the money yourself. A payment may potentially be reversed by the sender's bank, so sending the money back independently could create additional complications.

US account details are being made available to eligible Global Account users in supported markets.

If you do not see US account details in your Global Account, you may not yet be eligible or the feature may not yet be available for your account.

If you believe you should have access but cannot see your details, contact NALA Support.

The US account details are part of your NALA Global Account, so they are not managed as a separate NALA wallet or account. If you need help with your US account details or want to stop using them, contact NALA Support.

Only share the payment information they need to send you money, such as the account and routing number shown in your NALA app.

Never share:

NALA Support will never ask you to share your password or OTP.