Your phone is your gateway to sending money safely across borders. Keeping it secure protects not only your data but also your funds. This guide walks you through how to protect your NALA account and device, whether you use Android or Apple (iOS).
🧠 Why Device Security Matters
When you send or receive money through NALA, your device stores sensitive data — such as personal details, login credentials, and transaction history. If your phone is compromised, fraudsters could gain access to your account, steal money, or use your identity for fraudulent activity.
A few simple steps can significantly reduce that risk.
📱 Best Practices for All Devices
Whether you use Android or iOS, always:
Keep your NALA app and operating system up to date.
Updates fix known vulnerabilities and improve security.
Enable biometric login (Face ID or fingerprint) in your NALA app for an extra layer of protection.
Never share your one-time passwords (OTPs) or security codes with anyone, not even NALA staff.
Download NALA only from official app stores (Google Play or App Store). Avoid third-party download links.
Avoid using public Wi-Fi when sending or receiving money. If you must, use a VPN.
Lock your phone when not in use with a strong PIN, pattern, or password.
Be cautious of phishing messages that ask for your login details or “urgent” verification links.
🤖 Securing Your Android Device
Android devices are versatile but also more vulnerable if apps are downloaded from unofficial sources.
To protect your Android device and NALA account:
Turn on Google Play Protect:
Helps detect and remove harmful apps automatically.
Enable Find My Device:
Lets you locate or erase your phone if lost or stolen.
Disable app installations from unknown sources.
This prevents malicious apps from entering your phone.
Set automatic app updates in the Play Store for consistent security patches.
Review app permissions regularly.
Make sure no app has unnecessary access to your contacts, camera, or messages.
Pro Tip: Never store screenshots of sensitive account information or OTPs in your photo gallery since they can be accessed by other apps.
🍏 Securing Your Apple (iOS) Device
Apple devices come with built-in security tools, but they’re only effective if enabled.
To secure your iPhone or iPad when using NALA:
Turn on Face ID or Touch ID to unlock your phone and NALA app.
Enable Find My iPhone to locate or remotely erase your device if lost.
Install iOS updates automatically to stay protected from new threats.
Use two-factor authentication (2FA) for your Apple ID and any linked accounts.
Avoid jailbreaking your device.
This weakens security and may expose sensitive data.
Regularly review app permissions in Settings → Privacy & Security.
Pro Tip: Set “Auto-Lock” to 30 seconds or 1 minute. Shorter lock times reduce the risk of unauthorised access.
🔐 Keeping Your NALA Account Extra Safe
Beyond device protection, here’s how to secure your NALA account directly:
Enable biometric login for quicker, safer access.
Log out after use if sharing or switching devices.
Use unique passwords: never reuse the same one across multiple apps.
Regularly review your transaction history to confirm all activity is yours.
Report suspicious login alerts or activity via NALA Support.
⚠️ What to Do If You Suspect Fraud
If you suspect your device or account has been compromised:
Stop using your device immediately.
Change your NALA password and enable biometric login.
Report the issue via in-app chat or email support@nala.com.
Run a device scan (Android) or update your iOS to remove potential malware.
Enable “Find My Device/iPhone” to locate or erase lost devices.
NALA’s support team can help secure your account quickly and guide you through the recovery process.