Go to NALA
General
What is NALA?
What countries can I send and receive money to and from using NALA?
How does NALA compare rates?
Can I pay using a credit card on the NALA (US) app?
Why does my card require 3D-Secure when making payments?
What is Apple Pay?
Why is there a fee when sending money to a bank account?
Are there extra fees for using Apple Pay?
What is Buy Goods and Pay Bill?
Can I use a credit card from my Apple Pay to complete a transfer?
Why do Nala exchange rates vary for different amounts £1 and £10, £100 etc?
Do I have to upload my identity documents during the sign up process?
Will my recipient be charged for receiving the money I send using Nala?
Why has my transfer failed to be delivered?
Do I have to use my US number when I sign up?
Will my transfer be delivered if I enter the wrong recipient name?
When will bank transfers be available?
When will I get my Refer a Friend reward?
Can I use a card that is not in the primary currency of my country of registration?
Which 🇬🇭 Ghanaian banks can I send to?
What do I need to make sure of when uploading my verification documents?
Why do you need me to upload my identity documents?
Which 🇺🇬 Ugandan banks can I send to?
Can I pay using a bank transfer?
Which 🇹🇿 Tanzanian banks can I send to?
Do I have to upload my identity documents during the sign up process?
How long does it take to send my money?
Why is my transfer taking so long?
Why do I need to enter the full recipient details?
Which 🇰🇪 Kenyan banks can I send to?
NALA has not detected hardware security features on your device
How long does my refund take?
How do I cancel a transaction?
How does NALA work?
Why should I use NALA?
How does NALA make money?
What cards can I use to pay?
What exchange rate does NALA use?
What is the maximum amount I can send?
How will the person I'm sending money to know when it arrives?
I accidentally sent money to the wrong recipient account or the wrong amount, can I get a refund for my payment?
How does the person I'm sending to receive their money?
What if the country I want to send to isn’t covered?
Where can I send money from/to?