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General
46 articles in this collection
Written by
Nicolai "Ngosha",
Frank,
and
Cate
What is Nala? (What are our current markets?)
Description of organization and its markets
Written by
Frank
Updated over a week ago
How does NALA compare rates?
Written by
Cate
Updated over a week ago
Can I pay using a credit card on the NALA (US) app?
Written by
Frank
Updated over a week ago
Why does my card require 3D-Secure when making payments?
Written by
Frank
Updated over a week ago
Why do Nala exchange rates vary for different amounts £1 and £10, £100 etc?
Rounding off figures
Written by
Frank
Updated over a week ago
Do I have to upload my identity documents during the sign up process?
Written by
Frank
Updated over a week ago
What documents do I need to upload for verification?
Verification documents for NALA US
Written by
Frank
Updated over a week ago
Will my recipient be charged for receiving the money I send using Nala?
Charges for receiving money
Written by
Frank
Updated over a week ago
Why has my transfer failed to be delivered?
Written by
Cate
Updated over a week ago
Do I have to use my US number when I sign up?
Written by
Frank
Updated over a week ago
When do my limits reset?
Resetting of transfer limits
Written by
Frank
Updated over a week ago
Will my transfer be delivered if I enter the wrong recipient name?
Written by
Frank
Updated over a week ago
When will bank transfers be available?
Written by
Frank
Updated over a week ago
When will I get my Refer a Friend reward?
Written by
Nicolai "Ngosha"
Updated over a week ago
Can I use a card that is not in the primary currency of my country of registration?
Example: can I use a USD card when sending from the United Kingdom?
Written by
Cate
Updated over a week ago
Will entering my Social Security Number (SSN) affect my credit score?
Written by
Frank
Updated over a week ago
Why do I need to take a selfie to verify my account? Can you remove it?
Written by
Cate
Updated over a week ago
Which 🇬🇭 Ghanaian banks can I send to?
Written by
Cate
Updated over a week ago
Why do I need to enter my Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)?
Written by
Frank
Updated over a week ago
What do I need to make sure of when uploading my verification documents?
Written by
Frank
Updated over a week ago
Why do you need me to upload my identity documents?
Written by
Frank
Updated over a week ago
Which 🇺🇬 Ugandan banks can I send to?
Written by
Cate
Updated over a week ago
Can I pay using a bank transfer?
Written by
Frank
Updated over a week ago
Which 🇹🇿 Tanzanian banks can I send to?
Written by
Cate
Updated over a week ago
Do I have to upload my identity documents during the sign up process?
Written by
Frank
Updated over a week ago
How long does it take to send my money?
Written by
Cate
Updated over a week ago
Why is my transfer taking so long?
Written by
Cate
Updated over a week ago
Why do I need to enter the full recipient details?
Written by
Cate
Updated over a week ago
Which 🇰🇪 Kenyan banks can I send to?
Written by
Cate
Updated over a week ago
NALA has not detected hardware security features on your device
We know being trusted with your money is a big responsibility, and it’s one we take seriously.
Written by
Cate
Updated over a week ago
NALA Transfer Limits
Written by
Cate
Updated over a week ago
How long does my refund take?
Written by
Cate
Updated over a week ago
How much does it cost to send money?
Written by
Cate
Updated over a week ago
How do I cancel a transaction?
Written by
Cate
Updated over a week ago
How does NALA work?
Written by
Cate
Updated over a week ago
Can I have more than one account with NALA? like Personal and Business?
Written by
Cate
Updated over a week ago
Why should I use NALA?
Written by
Cate
Updated over a week ago
How does NALA make money?
Written by
Cate
Updated over a week ago
What cards can I use to pay?
Written by
Cate
Updated over a week ago
What exchange rate does NALA use?
Written by
Cate
Updated over a week ago
What is the maximum amount I can send?
Written by
Cate
Updated over a week ago
How will the person I'm sending money to know when it arrives?
Written by
Cate
Updated over a week ago
I accidentally sent money to the wrong recipient account, can I get a refund for my payment?
Written by
Cate
Updated over a week ago
How does the person I'm sending to receive their money?
Written by
Cate
Updated over a week ago
What if the country I want to send to isn’t covered?
Written by
Cate
Updated over a week ago
Where can I send money from/to?
Written by
Cate
Updated over a week ago