General

Nicolai "Ngosha" avatar Frank avatar Cate avatar
51 articles in this collection
Written by Nicolai "Ngosha", Frank, and Cate

What is Nala? (What are our current markets?)

Description of organization and its markets
Frank avatar
Written by Frank
Updated over a week ago

How does NALA compare rates?

Cate avatar
Written by Cate
Updated over a week ago

Can I pay using a credit card on the NALA (US) app?

Frank avatar
Written by Frank
Updated over a week ago

Why does my card require 3D-Secure when making payments?

Frank avatar
Written by Frank
Updated over a week ago

What is Apple Pay?

Cate avatar
Written by Cate
Updated over a week ago

Why is there a fee when sending money to a bank account?

Cate avatar
Written by Cate
Updated over a week ago

Are there extra fees for using Apple Pay?

Cate avatar
Written by Cate
Updated over a week ago

What is Buy Goods and Pay Bill?

Cate avatar
Written by Cate
Updated over a week ago

Can I use a credit card from my Apple Pay to complete a transfer?

Cate avatar
Written by Cate
Updated over a week ago

Why do Nala exchange rates vary for different amounts £1 and £10, £100 etc?

Rounding off figures
Frank avatar
Written by Frank
Updated over a week ago

Do I have to upload my identity documents during the sign up process?

Frank avatar
Written by Frank
Updated over a week ago

What documents do I need to upload for verification?

Verification documents for NALA US
Frank avatar
Written by Frank
Updated over a week ago

Will my recipient be charged for receiving the money I send using Nala?

Charges for receiving money
Frank avatar
Written by Frank
Updated over a week ago

Why has my transfer failed to be delivered?

Cate avatar
Written by Cate
Updated over a week ago

Do I have to use my US number when I sign up?

Frank avatar
Written by Frank
Updated over a week ago

When do my limits reset?

Resetting of transfer limits
Frank avatar
Written by Frank
Updated over a week ago

Will my transfer be delivered if I enter the wrong recipient name?

Frank avatar
Written by Frank
Updated over a week ago

When will bank transfers be available?

Frank avatar
Written by Frank
Updated over a week ago

When will I get my Refer a Friend reward?

Nicolai "Ngosha" avatar
Written by Nicolai "Ngosha"
Updated over a week ago

Can I use a card that is not in the primary currency of my country of registration?

Example: can I use a USD card when sending from the United Kingdom?
Cate avatar
Written by Cate
Updated over a week ago

Will entering my Social Security Number (SSN) affect my credit score?

Frank avatar
Written by Frank
Updated over a week ago

Why do I need to take a selfie to verify my account? Can you remove it?

Cate avatar
Written by Cate
Updated over a week ago

Which 🇬🇭 Ghanaian banks can I send to?

Cate avatar
Written by Cate
Updated over a week ago

Why do I need to enter my Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)?

Frank avatar
Written by Frank
Updated over a week ago

What do I need to make sure of when uploading my verification documents?

Frank avatar
Written by Frank
Updated over a week ago

Why do you need me to upload my identity documents?

Frank avatar
Written by Frank
Updated over a week ago

Which 🇺🇬 Ugandan banks can I send to?

Cate avatar
Written by Cate
Updated over a week ago

Can I pay using a bank transfer?

Frank avatar
Written by Frank
Updated over a week ago

Which 🇹🇿 Tanzanian banks can I send to?

Cate avatar
Written by Cate
Updated over a week ago

Do I have to upload my identity documents during the sign up process?

Frank avatar
Written by Frank
Updated over a week ago

How long does it take to send my money?

Cate avatar
Written by Cate
Updated over a week ago

Why is my transfer taking so long?

Cate avatar
Written by Cate
Updated over a week ago

Why do I need to enter the full recipient details?

Cate avatar
Written by Cate
Updated over a week ago

Which 🇰🇪 Kenyan banks can I send to?

Cate avatar
Written by Cate
Updated over a week ago

NALA has not detected hardware security features on your device

We know being trusted with your money is a big responsibility, and it’s one we take seriously.
Cate avatar
Written by Cate
Updated over a week ago

NALA Transfer Limits

Cate avatar
Written by Cate
Updated over a week ago

How long does my refund take?

Cate avatar
Written by Cate
Updated over a week ago

How much does it cost to send money?

Cate avatar
Written by Cate
Updated over a week ago

How do I cancel a transaction?

Cate avatar
Written by Cate
Updated over a week ago

How does NALA work?

Cate avatar
Written by Cate
Updated over a week ago

Can I have more than one account with NALA? like Personal and Business?

Cate avatar
Written by Cate
Updated over a week ago

Why should I use NALA?

Cate avatar
Written by Cate
Updated over a week ago

How does NALA make money?

Cate avatar
Written by Cate
Updated over a week ago

What cards can I use to pay?

Cate avatar
Written by Cate
Updated over a week ago

What exchange rate does NALA use?

Cate avatar
Written by Cate
Updated over a week ago

What is the maximum amount I can send?

Cate avatar
Written by Cate
Updated over a week ago

How will the person I'm sending money to know when it arrives?

Cate avatar
Written by Cate
Updated over a week ago

I accidentally sent money to the wrong recipient account, can I get a refund for my payment?

Cate avatar
Written by Cate
Updated over a week ago

How does the person I'm sending to receive their money?

Cate avatar
Written by Cate
Updated over a week ago

What if the country I want to send to isn’t covered?

Cate avatar
Written by Cate
Updated over a week ago

Where can I send money from/to?

Cate avatar
Written by Cate
Updated over a week ago