General

What is Nala? (What are our current markets?)

Description of organization and its markets

Written by Frank
Updated over a week ago

How does NALA compare rates?

Written by Cate
Updated over a week ago

Can I pay using a credit card on the NALA (US) app?

Written by Frank
Updated over a week ago

Why does my card require 3D-Secure when making payments?

Written by Frank
Updated over a week ago

Why is there a fee when sending money to a bank account?

Written by Cate
Updated over a week ago

What is Buy Goods and Pay Bill?

Written by Cate
Updated this week

Why do Nala exchange rates vary for different amounts £1 and £10, £100 etc?

Rounding off figures

Written by Frank
Updated over a week ago

Do I have to upload my identity documents during the sign up process?

Written by Frank
Updated over a week ago

What documents do I need to upload for verification?

Verification documents for NALA US

Written by Frank
Updated over a week ago

Will my recipient be charged for receiving the money I send using Nala?

Charges for receiving money

Written by Frank
Updated over a week ago

Why has my transfer failed to be delivered?

Written by Cate
Updated over a week ago

Do I have to use my US number when I sign up?

Written by Frank
Updated over a week ago

When do my limits reset?

Resetting of transfer limits

Written by Frank
Updated over a week ago

Will my transfer be delivered if I enter the wrong recipient name?

Written by Frank
Updated over a week ago

When will bank transfers be available?

Written by Frank
Updated over a week ago

When will I get my Refer a Friend reward?

Written by Nicolai "Ngosha"
Updated over a week ago

Can I use a card that is not in the primary currency of my country of registration?

Example: can I use a USD card when sending from the United Kingdom?

Written by Cate
Updated over a week ago

Will entering my Social Security Number (SSN) affect my credit score?

Written by Frank
Updated over a week ago

Why do I need to take a selfie to verify my account? Can you remove it?

Written by Cate
Updated over a week ago

Which 🇬🇭 Ghanaian banks can I send to?

Written by Cate
Updated over a week ago

Why do I need to enter my Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)?

Written by Frank
Updated over a week ago

What do I need to make sure of when uploading my verification documents?

Written by Frank
Updated over a week ago

Why do you need me to upload my identity documents?

Written by Frank
Updated over a week ago

Which 🇺🇬 Ugandan banks can I send to?

Written by Cate
Updated over a week ago

Can I pay using a bank transfer?

Written by Frank
Updated over a week ago

Which 🇹🇿 Tanzanian banks can I send to?

Written by Cate
Updated over a week ago

Do I have to upload my identity documents during the sign up process?

Written by Frank
Updated over a week ago

How long does it take to send my money?

Written by Cate
Updated over a week ago

Why is my transfer taking so long?

Written by Cate
Updated over a week ago

Why do I need to enter the full recipient details?

Written by Cate
Updated over a week ago

Which 🇰🇪 Kenyan banks can I send to?

Written by Cate
Updated over a week ago

NALA has not detected hardware security features on your device

We know being trusted with your money is a big responsibility, and it’s one we take seriously.

Written by Cate
Updated over a week ago

NALA Transfer Limits

Written by Cate
Updated over a week ago

How long does my refund take?

Written by Cate
Updated over a week ago

How much does it cost to send money?

Written by Cate
Updated over a week ago

How do I cancel a transaction?

Written by Cate
Updated over a week ago

How does NALA work?

Written by Cate
Updated over a week ago

Can I have more than one account with NALA? like Personal and Business?

Written by Cate
Updated over a week ago

Why should I use NALA?

Written by Cate
Updated over a week ago

How does NALA make money?

Written by Cate
Updated over a week ago

What cards can I use to pay?

Written by Cate
Updated over a week ago

What exchange rate does NALA use?

Written by Cate
Updated over a week ago

What is the maximum amount I can send?

Written by Cate
Updated over a week ago

How will the person I'm sending money to know when it arrives?

Written by Cate
Updated over a week ago

I accidentally sent money to the wrong recipient account, can I get a refund for my payment?

Written by Cate
Updated over a week ago

How does the person I'm sending to receive their money?

Written by Cate
Updated over a week ago

What if the country I want to send to isn’t covered?

Written by Cate
Updated over a week ago

Where can I send money from/to?

Written by Cate
Updated over a week ago