General

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29 articles in this collection
Written by Frank and Cate

Why do Nala exchange rates vary for different amounts £1 and £10, £100 etc?

Rounding off figures
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Written by Frank
Updated over a week ago

Why is my transfer has failed to be delivered?

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Written by Cate
Updated over a week ago

Can I use a card that is not in the primary currency of my country of registration?

Example: can I use a USD card when sending from the United Kingdom?
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Written by Cate
Updated over a week ago

Why do I need to take a selfie to verify my account? Can you remove it?

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Written by Cate
Updated over a week ago

Which 🇬🇭 Ghanaian banks can I send to?

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Written by Cate
Updated over a week ago

Which 🇺🇬 Ugandan banks can I send to?

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Written by Cate
Updated over a week ago

Which 🇹🇿 Tanzanian banks can I send to?

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Written by Cate
Updated over a week ago

How long does it take to send my money?

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Written by Cate
Updated over a week ago

Why is my transfer taking so long?

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Written by Cate
Updated over a week ago

Why do I need to enter the full recipient details?

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Written by Cate
Updated over a week ago

Which 🇰🇪 Kenyan banks can I send to?

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Written by Cate
Updated over a week ago

NALA has not detected hardware security features on your device

We know being trusted with your money is a big responsibility, and it’s one we take seriously.
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Written by Cate
Updated over a week ago

NALA Transfer Limits

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Written by Cate
Updated over a week ago

How long does my refund take?

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Written by Cate
Updated over a week ago

How much does it cost to send money?

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Written by Cate
Updated over a week ago

How do I cancel a transaction?

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Written by Cate
Updated over a week ago

How does NALA work?

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Written by Cate
Updated over a week ago

Can I have more than one account with NALA? like Personal and Business?

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Written by Cate
Updated over a week ago

Why should I use NALA?

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Written by Cate
Updated over a week ago

How does NALA make money?

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Written by Cate
Updated over a week ago

What cards can I use to pay?

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Written by Cate
Updated over a week ago

What exchange rate does NALA use?

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Written by Cate
Updated over a week ago

What is the maximum amount I can send?

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Written by Cate
Updated over a week ago

How will the person I'm sending money to know when it arrives?

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Written by Cate
Updated over a week ago

I accidentally sent money to the wrong recipient account, can I get a refund for my payment?

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Written by Cate
Updated over a week ago

How long does it take for my payment to arrive?

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Written by Cate
Updated over a week ago

How does the person I'm sending to receive their money?

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Written by Cate
Updated over a week ago

What if the country I want to send to isn’t covered?

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Written by Cate
Updated over a week ago

Where can I send money from/to?

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Written by Cate
Updated over a week ago