Sending money with NALA is a fast and convenient process. However, it's crucial to exercise caution to avoid errors. Unfortunately, NALA cannot guarantee a refund for transactions with such errors.

Can NALA guarantee a refund for transfers to incorrect recipients?

Retrieving the money becomes challenging for NALA and its payment partners if the recipient opts to cash out the funds. In such cases, it may be impossible to recover the funds.

How long does it take for a reversal?

Reversals typically take a few days or weeks to process as they involve the recipient's consent; the timeline depends on their responsiveness.

What happens if a reversal is successful?

In the event of a successful reversal, NALA will ensure you receive a refund for the erroneous transaction.

Can I cancel a reversal request?

NALA cannot cancel the reversal process when you initiate a reversal request. We would have to wait for a final update from the payout partners.

Remember: It's essential to double-check all transaction details before confirming any money transfers to avoid potential issues.